Contact Us

Customer support — we typically respond within 1–2 business days

We're a small team. If you've reached out and not heard back, please check your spam folder before sending again — replies sometimes get caught there.

Customer support

[email protected]

For order status, shipping, refunds, and product questions.

Privacy & data

[email protected]

For GDPR / data access / deletion requests.

Mailing address

Terra e-com solution LLC,
30 N Gould St Ste R, Sheridan, WY 82801, USA

Hours

Monday–Friday
9:00 AM–5:00 PM ET

Before you write

Most common questions are already answered on these pages:

Shipping & delivery — carrier, transit times, tracking.
Refund Policy — how returns and refunds work.
Terms of Use — ordering, payment, and site usage.
Privacy Policy — what data we collect and why.

What to include in your message

Your order number, if you have one.
The email used on the order.
A short description of the issue or question.
Photos, if the item arrived damaged.

Response times

We aim to respond to all messages within 1–2 business days. Volume spikes occasionally push that to 3 business days — if you don't hear from us by then, please send a follow-up.